Terms & Conditions

Last Updated: May 28, 2026.

Welcome to Big Boost. These Terms and Conditions constitute a legally binding agreement between you and Big Boost regarding your use of our services, including our website at bigboost-nz.org, our mobile platform, and all related games and software (collectively, the "Service").

By registering an account with Big Boost or by accessing any part of the Service, you signify that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy and any specific rules applicable to individual games. If you do not agree with any part of these terms, please do not use our platform.

1. Eligibility and Account Registration

1.1. Age Requirement: You must be at least 18 years of age to register an account and participate in any gambling activity on Big Boost. Under the Gambling Act 2003, it is illegal for anyone under the age of 18 to participate in gambling in New Zealand. We reserve the right to request proof of age at any time and may suspend your account until such verification is completed.

1.2. Geographical Restrictions: Our services are intended for use by residents of New Zealand. By using this site, you confirm that you are physically located in a jurisdiction where online gambling is not prohibited. We do not accept users from jurisdictions where online gambling is restricted by law.

1.3. Account Creation: To become a registered "punter," you must complete our registration process by providing accurate and truthful information, including your full name, date of birth, residential address, and a valid email address ([email protected]).

1.4. Single Account Policy: Each user is permitted to open only one account. The use of multiple accounts by the same individual is strictly prohibited. If we discover that you have opened more than one account, we reserve the right to close all duplicate accounts and void any transactions or winnings associated with them.

1.5. Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account will be considered authorized by you. Please notify us immediately if you suspect unauthorized access to your account.

2. Financial Transactions

2.1. Currency: All transactions and account balances on Big Boost are denominated in New Zealand Dollars (NZ$).

2.2. Payment Methods: We support a variety of payment methods convenient for NZ players, including POLi, Visa, Mastercard, Neosurf, bank transfers, and various cryptocurrencies.

2.3. Deposits: You may deposit funds into your account using the methods provided in the "Deposit" section of your dashboard. We do not charge fees for deposits, though your banking institution may apply its own processing charges.

2.4. Withdrawals: At Big Boost, we know that fast withdrawals are what punters care about most. We strive to process all withdrawal requests promptly. You must use the same method for withdrawals as you did for your deposit whenever possible. We reserve the right to conduct additional identity verification checks prior to processing large withdrawals.

2.5. Anti-Money Laundering (AML): In compliance with New Zealand regulations and international standards, we perform strict AML checks. You agree to provide us with valid documentation (such as a passport or driver's license and proof of address) upon request. We are required to report suspicious activity to the relevant authorities.

3. Gaming and Pokies Rules

3.1. Game Fairness: All our games, including the wide selection of "pokies," utilize a Random Number Generator (RNG) to ensure fair and unpredictable outcomes. We partner with reputable game developers to ensure that the integrity of our software is regularly audited.

3.2. Pokies Participation: When playing pokies, please understand that these are games of chance. The Return to Player (RTP) percentages are set by the game developers. You acknowledge that you may lose money while playing and that these games are provided for entertainment purposes only.

3.3. Errors and Malfunctions: In the event of a system malfunction, technical error, or human error in the game's operation, we reserve the right to void any affected bets and return the stake to your account balance.

4. Bonuses and Promotions

4.1. Bonus Terms: We offer bonuses to enhance your experience. All bonuses are subject to specific wagering requirements unless stated otherwise.

4.2. Wagering Requirements: Unless specified in the individual terms of a promotion, you must wager your bonus amount a set number of times before it can be converted into withdrawable cash.

4.3. Fair Play Policy: Bonus abuse is strictly prohibited. If we detect patterns of play that indicate you are manipulating our bonus system (e.g, using low-risk betting strategies to clear wagering requirements), we reserve the right to revoke the bonus and any winnings derived from it.

4.4. Trust and Transparency: We value the trust of our NZ players. If you ever find a bonus term confusing, feel free to reach out to our support team at [email protected]. We aim to keep our bonus culture transparent and fair.

5. Responsible Gambling

5.1. Our Commitment: Big Boost is committed to providing a safe environment. We recognize that for some, gambling can become a problem. We adhere to the guidelines set forth by the Gambling Commission NZ.

5.2. Problem Gambling Foundation: If you or someone you know is struggling with gambling, please contact the Problem Gambling Foundation at 0800 664 262. Help is available 24/7.

5.3. Self-Exclusion and Limits: We offer tools to help you manage your play, including:

Deposit Limits: Set daily, weekly, or monthly caps on your deposits.
Session Time Limits: Manage how long you spend playing pokies.
Self-Exclusion: You may request to be excluded from our site for a specified period or permanently.

5.4. Identifying Issues: If you find yourself chasing losses, borrowing money to play, or feeling anxious about your betting behavior, please take a break and seek professional help.

6. Intellectual Property

6.1. All content, graphics, logos, software, and designs on bigboost-nz.org are the property of Big Boost or its licensors. You are granted a limited license to access the site for personal, non-commercial use only. Unauthorized use or reproduction is strictly prohibited.

7. Limitation of Liability

7.1. To the fullest extent permitted by law, Big Boost shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service. We provide our services on an "as is" and "as available" basis.

7.2. We are not responsible for any failures caused by your internet service provider, equipment, or software, or any other external factors beyond our reasonable control.

8. Dispute Resolution

8.1. If you have a complaint regarding our services, please contact our support team at [email protected]. We aim to resolve all disputes amicably and professionally.

8.2. If a dispute cannot be resolved directly with our support team, it may be escalated to the Department of Internal Affairs or the Gambling Commission NZ as per local procedures.

8.3. By agreeing to these terms, you consent to the internal resolution process before seeking external legal action.

9. Privacy and Data Protection

9.1. We take your privacy seriously. We collect and process personal data in accordance with the New Zealand Privacy Act 2020. Your data is used to manage your account, process payments, and ensure a secure gaming environment. We do not sell your personal information to third parties.

10. Modifications to Terms

10.1. We may update these Terms and Conditions periodically to reflect changes in legislation or our business practices. We will notify you of significant changes via email or through an announcement on our website. Continued use of the platform after such updates constitutes your acceptance of the revised terms.

11. Termination of Account

11.1. We reserve the right to suspend or terminate your account at our sole discretion if we have reason to believe that you have violated these terms, engaged in fraudulent activity, or if we are required to do so by law.

11.2. In the event of termination, any remaining balance in your account (subject to regulatory investigations) will be returned to you using your primary withdrawal method, provided that your account was in good standing.

12. Governing Law

12.1. These terms are governed by and construed in accordance with the laws of New Zealand. Any legal proceedings arising from these terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

13. Contact Information

13.1. If you have any questions, feedback, or concerns, please contact our team. We are always keen to hear from our punters. You can reach us at [email protected].

We hope your time at Big Boost is "sweet as" and that you enjoy our wide variety of pokies and games. Chur for choosing us as your preferred gaming platform.

Additional Provisions and Definitions

14. Definitions

"Account": Your unique, registered profile on our platform.
"Bonus": Any promotional credit or reward given to a player under specific conditions.
"Funds": Real money or cryptocurrency held in your account.
"Pokies": The term used to refer to electronic gaming machines or online slot games available on our platform.
"Punter": A registered user of Big Boost.
"Wagering Requirement": The total amount of money that must be bet before a bonus or winnings from a bonus can be withdrawn.

15. Compliance with New Zealand Law

While Big Boost operates internationally, we are fully committed to complying with the spirit of the Gambling Act 2003. We discourage excessive gambling and promote the use of our platform as a form of leisure. We encourage all players to ensure that they are meeting their own personal financial obligations before engaging in real-money play.

16. Technical Integrity

We utilize industry-standard encryption protocols (SSL/TLS) to ensure that all data transmitted between your device and our servers is secure. You are responsible for ensuring that your own device is free of malware or viruses that could compromise your account security.

17. Inactive Accounts

If your account remains inactive for a period exceeding 12 months, we reserve the right to charge an administrative maintenance fee. We will notify you via email prior to any such fees being applied. If an account remains inactive and we are unable to contact you, we may be required to handle the remaining funds in accordance with local unclaimed property laws.

18. Third-Party Content

Our website may contain links to third-party providers, such as payment processors or game software vendors. We do not endorse these entities and are not responsible for their privacy policies or terms of service. You interact with third-party sites at your own risk.

19. Prohibited Activities

The following activities are strictly prohibited and will result in the immediate closure of your account and potential legal action:

Using bots, software, or automated scripts to participate in games.
Attempting to manipulate or exploit system vulnerabilities.
Engaging in any form of money laundering or financing of illegal activities.
Providing false or misleading information during registration or verification.
Collusion with other players to gain an unfair advantage.

20. Acknowledgement

By proceeding to use the Big Boost website and services, you acknowledge that you have read this document in its entirety. You confirm that you understand the risks associated with gambling and that you are entering into this agreement voluntarily, of sound mind, and are not under any duress.

We thank you for choosing Big Boost. We strive to provide the best possible experience for every punter in New Zealand. If you have suggestions on how we can improve our service, feel free to send us a message at [email protected]. We are always looking for ways to make your experience even better.

21. Entire Agreement

These terms, together with our Privacy Policy, represent the entire agreement between you and Big Boost regarding your use of the service and supersede all prior agreements or communications. If any provision of these terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

22. Force Majeure

Big Boost shall not be held liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, network failures, or shortages of transportation facilities, fuel, energy, labor, or materials.

23. Language

These Terms and Conditions are provided in English. In the event of any discrepancies between this English version and any translations, the English version shall prevail.

24. Final Note

We take your gaming journey seriously. Whether you are here for the thrill of the pokies or to test your luck in our latest offerings, remember to keep it fun and gamble responsibly. We are proud to serve the New Zealand community and maintain the highest standards of integrity and player care.

For any immediate assistance, remember that the Problem Gambling Foundation is available for all New Zealanders at 0800 664 262. Your well-being is our priority.

Thank you for being a part of the Big Boost community. We look forward to providing you with a high-quality, secure, and enjoyable experience. Chur for your continued support and trust in our platform. We remain committed to innovation and excellence in the online gaming sector, always keeping our NZ punters at the center of everything we do.