Responsible Gambling
Responsible Gambling at Big Boost
Our Commitment to You
At Big Boost, we genuinely care about every punter who plays on our platform. Gambling — whether you're spinning the pokies, placing sports bets, or enjoying table games — should always be an enjoyable form of entertainment, not a source of stress, financial strain, or anxiety. We believe that a great gaming experience is built on trust, transparency, and a sincere duty of care toward our players.
This page exists because we want to be honest with you. We know that for most players, gambling is a fun way to unwind. But we also know that for some people, it can become a problem — and we take that seriously. Our tools, policies, and support resources are here for you whenever you need them, no judgement, no hassle.
Understanding Problem Gambling
Problem gambling doesn't look the same for everyone. It can creep up gradually, and it can affect people from all walks of life. Recognising the early warning signs is one of the most important things you can do for yourself and the people around you.
Ask yourself the following questions honestly:
- Are you spending more money or time on gambling than you intended?
- Do you find yourself chasing losses — betting more to try to win back what you've lost?
- Has gambling started to affect your relationships, work, or sleep?
- Are you hiding your gambling from family or friends?
- Do you feel anxious, irritable, or restless when you're not gambling?
- Have you borrowed money or sold possessions to fund gambling?
- Do you keep gambling even when you know you should stop?
If you answered yes to any of these, you're not alone — and help is genuinely available. Reaching out is a sign of strength, not weakness.
Our Responsible Gambling Tools
Big Boost provides a suite of practical tools to help you stay in control of your gambling. These tools are available in your account settings and can be activated at any time, with no waiting period required to get started.
Deposit Limits
Setting a deposit limit is one of the simplest and most effective ways to manage your gambling spend. You can set daily, weekly, or monthly deposit limits in NZD (NZ$) directly from your account dashboard.
- Daily limit: Caps how much you can deposit within a 24-hour.
- Weekly limit: Caps deposits across a rolling seven-day.
- Monthly limit: Gives you a broader view of your spending over the.
Limits take effect immediately when you lower them. If you want to raise a limit, we apply a 72-hour cooling-off period — this is intentional and designed to give you time to reflect before increasing your spend.
Loss Limits
In addition to deposit limits, you can set a loss limit — a ceiling on how much you're willing to lose within a given timeframe. Once you reach that ceiling, you won't be able to continue playing until the limit period resets. This tool is especially useful for punters who want to enjoy their session without the risk of runaway losses.
Session Time Limits
It's easy to lose track of time when you're enjoying a session on the pokies or backing your team. Session time limits allow you to set a maximum duration for each playing session. When your time is up, you'll receive a notification and your session will close automatically.
Reality Checks
You can enable periodic reality check notifications that pop up during your session to remind you of how long you've been playing and how much you've spent. These gentle nudges help you stay aware and in control without interrupting the enjoyment of your game.
Cooling-Off Periods
Sometimes you just need a break. A cooling-off period temporarily suspends your ability to gamble on your Big Boost account for a set period of time. You choose the duration — anywhere from 24 hours to several weeks.
During a cooling-off period:
- You cannot place bets or access casino games, including.
- You can still log in to review your transaction history or withdraw your.
- Marketing communications from Big Boost will be.
Cooling-off is not the same as self-exclusion — it's a short-term pause that gives you space to reset. If you feel you need a longer break, please consider our self-exclusion option below.
Self-Exclusion
Self-exclusion is a serious and powerful tool. It allows you to voluntarily exclude yourself from Big Boost for an extended period — and we will enforce that exclusion rigorously.
How it works:
- Choose an exclusion period: 6 months, 1 year, 2 years, or.
- Once activated, your account is locked and you cannot gamble on Big Boost for the full.
- Any remaining balance will be returned to you promptly via your original payment method — whether that's POLi, Visa/Mastercard, or bank.
- You will be removed from all promotional and marketing communications.
- Attempts to create new accounts during a self-exclusion period will be.
Permanent self-exclusion cannot be reversed. Time-limited exclusions can only be lifted after the full period has expired and after a mandatory review and reflection period. We take these commitments seriously because your wellbeing matters more to us than your deposits.
If you wish to self-exclude, go to Account Settings > Responsible Gambling > Self-Exclusion, or contact our support team directly and we will process it for you immediately.
National Self-Exclusion
Beyond Big Boost's own tools, New Zealand operates broader self-exclusion programmes through licensed gambling venues and operators. If you are concerned that your gambling extends beyond online play — including pokies at pubs, TAB outlets, or casinos — we strongly encourage you to explore national self-exclusion options coordinated through the Department of Internal Affairs and the Gambling Commission NZ.
New Zealand Helplines and Support
You are never alone in this. New Zealand has a network of compassionate, professional support services available to anyone affected by problem gambling — including family members and loved ones.
| Organisation | Contact | Available |
|---|---|---|
| Problem Gambling Foundation NZ | 0800 664 262 | 24 hours, 7 days |
| Gambling Helpline NZ | 0800 654 655 | 24 hours, 7 days |
| Lifeline Aotearoa | 0800 543 354 | 24 hours, 7 days |
| Need to Talk? | Text or call 1737 | 24 hours, 7 days |
All helpline services are free to call from any New Zealand landline or mobile. Conversations are confidential. Counsellors are trained to help with problem gambling and can assist with referrals to local face-to-face support if you need it.
The Problem Gambling Foundation (0800 664 262) is New Zealand's leading specialist service and offers free counselling, financial guidance, and family support across the country. Do not hesitate to call.
Keeping Your Account Secure
Responsible gambling also means making sure your account is only used by you. Please keep your login credentials private and never allow others to gamble using your account. If you live with someone who has a gambling problem and you are concerned about their access to your device or accounts, speak to our support team — we can help you put additional safeguards in place.
Protecting Young People
Big Boost is strictly an adults-only platform. Gambling is prohibited for anyone under 18 years of age, in accordance with New Zealand law. We verify the age and identity of every player during registration and take underage gambling extremely seriously.
If you share a device with younger family members, we strongly recommend:
- Using parental control software to restrict access to gambling.
- Logging out of your account after every.
- Never saving your password on shared.
If you suspect a minor has accessed a gambling platform, please report it immediately.
Gambling Regulations in New Zealand
Big Boost operates with full awareness of New Zealand's gambling regulatory framework. Online gambling in New Zealand is governed by the Gambling Act 2003, overseen by the Department of Internal Affairs and the Gambling Commission NZ. These bodies set the standards for responsible operation, player protection, and fair play that we hold ourselves to.
We support New Zealand's regulatory framework because it exists to protect you — and that mission aligns completely with our own values.
Talking to Us
If you have concerns about your gambling, or if you'd simply like to set up one of the tools described on this page, our support team is here to help. You can reach us via live chat or email at any time. There is no shame in asking for help — we're on your side.
Big Boost exists to provide entertainment in a safe, fair, and responsible environment. We're proud to serve the New Zealand community and committed to doing it the right way.
